FAQ

WHAT IF I AM NOT SATISFIED WITH MY ORDER?

- If we didn't manage to give you the best customers experience, you can always request a refund and we will give you your money back within 7 business days. Make sure that 7 days haven't passed by since you received your product otherwise you won't be eligible for a refund. The same rule applies to exchange items.

I STILL HAVEN'T RECEIVED THE PRODUCT YET

- If you somehow didn't receive your product after 20 days, please contact our support team at support@puppyserve.com or "Contact us" page.

HOW DO I CHOOSE DOG COLLAR SIZE FOR MY DOG?

-The best way to measure your dog's neck is to use a cloth or string tape. Wrap it snugly around his neck where the collar will sit, then loosen tape a little for the breathing room. Where the tape crosses, here is your measurement. If you are measuring your dog with a string, wrap the string around your dog's neck where the collar will sit. Leave a little room for breathing and compare the measurement to the tape measure. The other way is to measure your dog's current collar. Lay it down against a yardstick or a tape measure and measure when the material starts to the current adjustment of the collar. 

WHERE DO YOU SHIP YOUR PRODUCTS FROM?

- Our products are handmade and our warehouse is based in the USA. Some parts of our items are imported from other countries, so we make sure that quality is always the best.

WHAT PAYMENT METHODS DO YOU ACCEPT?

- We accept credit cards, debit cards, Paypal, Apple Pay and much more.